Welcome to Soulbay By JPW Resorts
Soulbay by JPW Resorts welcomes you to its website and looks forward to a meaningful interaction with you. Soulbay by JPW Resorts respects your right to privacy and is committed to protecting the personal information you share with us.
Any personal information that you provide to us, including your name, date of birth, address, marital status, telephone number, email address, payment details, identification information and similar data, shall be treated as private and confidential. Soulbay by JPW Resorts assures you that such personal information will not be used or disclosed except for the purpose of conducting the intended business with you, fulfilling your requests, processing reservations, improving guest services, or where disclosure is required under applicable law or legal process.
In the event that your personal information is shared with our holding company, affiliates, group entities, or trusted service providers, such sharing shall be strictly for legitimate business purposes connected with serving you better, processing reservations, managing operations, or improving our services. We do not sell or distribute your personal information to third parties for their independent marketing purposes.
Soulbay by JPW Resorts reserves the right to collect, analyse and publish aggregate, non-identifiable site usage patterns of visitors in order to enhance the services offered through the website. Such aggregate information may be shared within our group entities as part of normal business operations. This information does not identify you personally.
From time to time, Soulbay by JPW Resorts may conduct online contests, surveys, promotional campaigns or feedback programs, as permitted by law. Information collected through such activities may be used to improve our services, guest experience and marketing communications, and may be shared within our group entities for general business purposes.
While we take reasonable and appropriate security measures to protect your personal information from unauthorized access, misuse, loss or alteration, Soulbay by JPW Resorts shall not be held responsible for any breach of security or misuse of personal information caused by circumstances beyond our reasonable control, including but not limited to unauthorized access resulting from the nature of the internet environment.
Soulbay by JPW Resorts reserves the right to review and update this Privacy Policy at its discretion from time to time to make it more user-friendly, compliant with applicable laws, or reflective of operational changes. Any updates will be posted on this page, and your continued use of the website will signify your acceptance of the revised terms.
When you make a reservation through our website (https://soulbay.jpwresorts.com), you may be required to provide personal information for the purpose of securing and confirming your reservation. This information may be processed through our booking engine partner, payment gateway provider, and web hosting service provider. Soulbay by JPW Resorts and its service providers will not sell or distribute your personal information. The contact information you provide may be used for reservation confirmation, customer service communication, marketing (where permitted by law), and quality assurance purposes. You will receive necessary transactional emails relating to your reservation; however, you will not receive unsolicited promotional emails unless you have opted in to receive them.
To ensure secure transactions, we strive to use appropriate encryption and security technologies when processing online reservations and payments. This helps protect your information during transmission.
For your convenience, our website uses cookies. A cookie is a small piece of data stored on your device that helps us remember your preferences, travel dates, and browsing behaviour during your visit. Cookies enable us to improve website functionality and understand which pages are most frequently visited so that we can enhance your experience. These cookies do not reveal your personal identity, do not access personal data stored on your device, and automatically expire or can be deleted through your browser settings. If you choose not to accept cookies, certain features of the website, including reservation processing, may not function properly.
Our website may contain links to external websites operated by travel partners or third parties. Once you leave our website, we are not responsible for the privacy practices or content of those external sites, and we encourage you to review their respective privacy policies.
Disclaimer: Electronic transmissions, including communications over the internet, are not completely secure and may be subject to interception. While we make every reasonable effort to protect your information, transmission of data over the internet is at your own risk. By using our website, you acknowledge and accept this inherent risk.
By sharing your personal information with Soulbay by JPW Resorts through this website, you signify that you have read, understood and agreed to the terms of this Privacy Policy. If you have any questions regarding this policy or wish to update or access your personal information, you may contact us through the details provided on our website.